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Furniture FAQs

• Will my furniture arrive assembled?

  Most of our furniture will be delivered fully or partially assembled to keep things nice and simple. If any assembly is required, this will be detailed on the product page alongside specific assembly and care information.

• What size is this furniture?

  All our furniture has the weight, dimensions and boxed dimensions on the product page. When measuring your space, use the boxed dimensions to determine whether it will fit through the doors during delivery. Your order will be taken to your room of your choice, as far as the second floor. Heavier furniture will only be delivered to the ground floor, so please check the product page before purchasing. Find more

• Do you collect unwanted furniture?

  We offer a free furniture collection service in collaboration with the British Heart Foundation. Donate your old furniture and homeware items for free while helping to raise funds towards lifesaving research. You can donate pretty much anything as long as it is in a condition suitable for resale. Read more about furniture takeback and start donating.

• How should I care for my new furniture?

  We've linked to specific care instructions on each of our product pages. For more in-depth care information, visit our Homeware & Furniture care and repair hub. As well as advice from our Quality Assurance teams, you'll find cleaning instructions for all our main materials.